Access in Hospice


Access in Hospice

Disparities in the use of hospice and palliative care is a concern that Seasons is actively combating. We began by creating a Cultural Inclusion Council that is responsible for community outreach and educational training in communities underserved in end-of-life care.

At Seasons Hospice, we encourage the awareness and respect for diversity in our staff and among our patients and their families. We have a no-tolerance policy for stereotyping, prejudice, discrimination or racism.

We provide regular diversity education and training to all employees.

Seasons Hospice & Palliative Care complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of social status, marital status, political belief, sexual preference, race, color, religion, national origin, diagnosis, disease, age, sex, physical/mental disabilities, ability to pay or source of payment with regard to admission, access to treatment or employment.

Seasons Hospice & Palliative Care provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats); and free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact Susan Penl, Civil Rights Coordinator.

If you believe that Seasons Hospice & Palliative Care has failed to provide these services or discriminated in any other way, you may file a grievance in person or by mail, phone, fax or email by using the following contact information. If you need help filing a grievance, our Civil Rights/Section 1557 Coordinator is available to help: Susan Penl, Address: 6737 W. Washington Street, Suite 2150, West Allis, WI 53214-5649; Phone:
(414) 429-3469; Fax: (414) 203-8311; or Email:

It is the law for Seasons Hospice & Palliative Care not to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.

Grievances must be submitted to Seasons Hospice & Palliative Care within 60 days of the date you become aware of the possible discriminatory action, and must state the problem and the relief sought. We will issue a written decision on the grievance based on a preponderance of evidence no later than 30 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to the Executive Director within 15 days. The Executive Director will issue a written response within 30 days after its filing.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by using any of the following methods:


Seasons provides language assistance programs for all of our patients and families.
View our language assistance services (PDF) »