At Seasons Hospice & Palliative Care, we encourage awareness and respect for diversity in our staff as well as among our patients and their families. We do not tolerate stereotyping, prejudice, or any forms of discrimination.
Combatting Disparity in Hospice and Palliative Care
Disparities in the use of hospice and palliative care is a concern that Seasons is actively working to address. We have an active Cultural Inclusion Council founded in 2017 that is responsible for community outreach and educational training in communities that have been traditionally underserved in end-of-life care. We also provide regular diversity education and training to all employees. Each of our locations has a community-specific outreach plan, and we are constantly evaluating what Seasons can do to ensure that every eligible patient, family and community can receive the benefits of hospice care.
Our Policies on Non-discrimination
Seasons complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of social status, marital status, political belief, sexual orientation, race, color, religion, national origin, diagnosis, disease, age, sex, gender identity, physical/mental disabilities, ability to pay or source of payment with regard to admission, access to treatment or employment.
Seasons provides free aids and services to people with disabilities so they can communicate effectively with us, such as qualified sign language interpreters, and written information in other formats (large print, audio, accessible electronic formats, other formats).
We can provide a full range of assistive and communication aids to patients who are deaf, hard of hearing or blind, or with other sensory impairments. There is no additional charge for such aids. If you require any assistive aid while under care, please contact any member of your hospice team.
Seasons provides language assistance programs for all of our patients and families. Our free language services include qualified interpreters and information written in other languages for people whose primary language is not English. If you would like to utilize any of these services, please contact Donna Hyatt, Civil Rights Coordinator.
Concerns & Complaints
If you believe that Seasons Hospice & Palliative Care has failed to provide these services or discriminated in any other way, you may file a grievance in person or by mail, phone, fax or email by using the following contact information. If you need help filing a grievance, our Civil Rights/Section 1557 Coordinator is available to help: Donna Hyatt, Address: 6400 Shafer Court, Suite 700, Rosemont, IL 60018. Phone:
678-778-1422; or Email: firstname.lastname@example.org.
It is the law for Seasons Hospice & Palliative Care not to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
Grievances must be submitted to Seasons Hospice & Palliative Care within 60 days of the date you become aware of the possible discriminatory action, and must state the problem and the relief sought. We will issue a written decision on the grievance based on a preponderance of evidence no later than 30 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to the Executive Director within 15 days. The Executive Director will issue a written response within 30 days after its filing.
The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by using any of the following methods:
- Submit electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
- Write to U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.
- Call 1-800-368-1019 (toll free) or 1-800-537-7697 (TDD).