Staff at our call center are available 24 hours a day, 7 days a week, including on holidays. It’s important that our patients and families can always get in touch with us right away. Our registered nurses and customer service representatives are always available to provide clinical advice or emotional support, put caregivers in touch with a member of their local care team, schedule a visit, or answer any questions about a care schedule.
Our call center staff have access to the same electronic medical record that all of our hospice team members use. This allows them to look at the patient’s medication list and the notes that a care team have entered after visiting a patient in person, so our representatives can provide up–to–date and immediate assistance over the phone.
How would the Call Center Support Me?
Patients go through many transitions during their journey at end-of-life, and sometimes caregivers or family members can have questions about these changes. If you are unsure about what is happening to a patient and cannot wait until your next visit from a hospice clinical team member, you can call us to receive immediate information and assistance, regardless of the time of day. If the patient or family needs additional in-person support, the Seasons call center staff contacts the local on-call staff to arrange a visit as soon as possible.
You Might Call Because:
- There is a new symptom you need guidance on
- Your loved one is experiencing unusual discomfort
- You are concerned about the mental health of a patient or family member
- You have questions about medication administration
- You feel you need an urgent hospice visit