The Seasons team visits you or your loved one at scheduled times and frequencies. When something happens outside of those scheduled visits – we have a National Call Center that you can call 24/7. The Call Center team are all Seasons employees and each and every one is focused on how they can provide immediate help to you or your loved one.
What we'd like you to know:
- You can reach a Seasons staff member 24 hours a day, and language assistance services are available.
- Our team will make regular visits to you or your loved one.
- You may observe our team members writing notes on their laptop or phone during their visits. This helps us better coordinate your care if you call us after-hours.
- We use our technology to help schedule visits, so you can have peace of mind in knowing when a Seasons team member will next visit you or your loved one.
Seasons’ goal is to be immediately responsive when you need us. We work to deploy help during evenings, weekends, and holidays. Our goal is to get the help you need as soon as you want it. The team you meet during your first week on hospice is made up of nurses, social workers, hospice aides, and spiritual care providers – we encourage you to get to know them and work out a visit schedule or communication plan that works for you and your family.
Technology at the Bedside
The team caring for you during the day uses their computer or mobile device to document in our shared medical record so that all information we have is current and accurate. Please expect to see your nurse open their computer while they are visiting – this is called bedside documentation and Seasons values this as part of the high-quality communication we provide.
When to Call
Please call us at 855-812-1136 if you have a question, need comfort or reassurance, or notice a change in condition or a new symptom. We care about you and your family, and want to help alleviate pain, difficulty breathing, ease restlessness, or control issues of nausea, vomiting or diarrhea. Please call if your loved one gets taken to the hospital. For a more complete list of reasons to contact us at any time of the day or night, reference the Patient/Family Consent and Education for Hospice Care booklet you received when we began caring for you or your loved one. If you’ve misplaced it, please let us know and our staff will be happy to get another copy for you.
Through high-quality communication, Seasons strives to listen carefully, recognizing that you are the expert in your own care, and explain things in a way you or your care giver can easily understand. The Seasons Call Center includes multilingual staff for this reason. Our Call Center team uses your medical record to communicate with the professionals nearest to your home for a thorough, safe hand-off.