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Seamless Support

 

Watch this short video to learn how Seasons works to provide support to our patients 24/7

What we’d like you to know:

  • You can reach a Seasons staff member 24 hours a day, and language assistance services are available.
  • Our team will make regular visits to you or your loved one.
  • You may observe our team members writing notes on their laptop or phone during their visits. This helps us better coordinate your care if you call us after-hours.
  • We use our technology to help schedule visits, so you can have peace of mind in knowing when a Seasons team member will next visit you or your loved one.

Seamless Support

The Seasons team visits you or your loved one at scheduled times and frequencies. When something happens outside of those scheduled visits – we have a National Call Center that you can call 24/7. The Call Center team are all Seasons employees and each and every one is focused on how they can provide immediate help to you or your loved one.

Seasons goal is to be immediately responsive when you need us. We work to deploy help during evenings, weekends, and holidays. Our goal is to get the help you need as soon as you want it. The team you meet during your first week on hospice is made up of nurses, social workers, hospice aides, and spiritual care providers – we encourage you to get to know them and work out a visit schedule or communication plan that works for you and your family.

The team caring for you during the day uses their computer or mobile device to document in our shared medical record so that all information we have is current and accurate. Please expect to see your nurse open their computer while they are visiting – this is called bedside documentation and Seasons values this as part of the high-quality communication we provide.

Please call us if you have a question, need comfort or reassurance, or notice a change in condition or a new symptom. We care about you and your family, and want to help alleviate pain, difficulty breathing, ease restlessness, or control issues of nausea, vomiting or diarrhea. Please call if your loved one gets taken to the hospital. For a more complete list of reasons to contact us at any time of the day or night, reference the Patient/Family Consent and Education for Hospice Care booklet you received when we began caring for you or your loved one. If you’ve misplaced it, please let us know and our staff will be happy to get another copy for you.

Through high-quality communication, Seasons strives to listen carefully, recognizing that you are the expert in your own care, and explain things in a way you or your care giver can easily understand. The Seasons Call Center includes multilingual staff for this reason. Our Call Center team uses your medical record to communicate with the professionals nearest to your home for a thorough, safe hand-off.

Common questions you can ask your visiting hospice care team:

  1. When can I expect the hospice team to visit?
    • Please explain the tools in my home patient chart, including the visit calendar
  2. What will the medicine you are prescribing do? How do I take it? Are there any side effects?
    • Please explain my medication sheet.
  3. Do I need to change my daily routine?
  4. What happens if my symptoms get worse? How will I reach you?
  5. How will my doctor know what’s happening?

Resources:

Caregiving.org

 

VA Caregiver Support

 

Caregiving For Individuals with Disabilities

 

National Hospice & Palliative Care Organization Caregiving Resources

 

Agency for Healthcare Research & Quality Resources

 

Lifeline Crisis Chat

 

Using Technology for Virtual Visits

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